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How it works

A Receptosia consultation takes place remotely. You start with a form, a nurse or midwife assesses your request, and you receive either an e-prescription or clear advice on what to do next.

The consultation step by step

  1. You choose a condition from the list, or a repeat prescription for a medicine prescribed by a doctor.
  2. You fill in a medical form – we ask about your symptoms, long-term conditions, the medicines you take, allergies and situations in which an online consultation isn't safe.
  3. You pay for the consultation. You are paying for your request to be assessed by a licensed professional, not for a prescription.
  4. A nurse or midwife reviews your request. If anything is missing, they follow up – by message or by phone.
  5. You receive the outcome of the consultation: an e-prescription with advice, or an explanation of why a prescription isn't appropriate and what to do next.

Who carries out the consultation

Consultations are carried out by nurses and midwives who hold a licence to practise and are authorised to prescribe. They are not doctors – we say so openly, because that is exactly why we can help for less.

The scope of their powers is set out in Articles 15a and 15b of the Polish Act on the Professions of Nurse and Midwife and in the Minister of Health's regulation listing the substances. Read more on the our nurses page and in the article what a nurse can prescribe.

What you get after the consultation

  • an e-prescription – if the nurse considers the medicine appropriate and safe,
  • advice on how to use the medicine and what to do next,
  • or confirmation that you need to see a doctor – with an explanation of why.

You can use your e-prescription at any pharmacy in Poland by giving the e-prescription code and your PESEL number. You'll also find it in your Internet Patient Account (IKP).

When we can't help

We don't issue sick notes (L4), prescriptions for psychotropic medicines, sleeping pills or narcotic drugs, or referrals to specialists. Nor do we start new treatment for long-term conditions.

Every condition page has a section called “When you need to see a doctor”. Read it before you fill in the form – it will save you time and money.

Frequently asked questions

Does the consultation require a video call?

Usually not. The consultation is based on the medical form. If the nurse needs more information, they will contact you.

What if the nurse doesn't issue a prescription?

You'll get an explanation and advice on what to do next – for example, a recommendation to see a doctor. Declining to issue a prescription is also an outcome of the consultation.

  1. A phone showing a short medical form and a finger ticking an answer

    You fill in a form

    You describe your symptoms and answer questions about your health, the medicines you take and your medical history. It takes a few minutes.

  2. A nurse at a laptop reviewing a patient's request

    A nurse assesses your request

    A nurse or midwife reads your answers and, if anything is missing, asks follow-up questions. It is the nurse or midwife who decides whether a prescription is appropriate.

  3. A phone showing a message with an e-prescription code, next to a pharmacy bag

    You get an e-prescription or a clear answer

    If a medicine is appropriate, you receive an e-prescription code that you can use at any pharmacy. If not, you'll find out why and what to do next.

Start with a short form

Tell us what's wrong. A nurse will assess your request and tell you what to do next – including when you need to see a doctor.

Request a consultation

The nurse assesses whether a prescription is appropriate and safe in your situation. They may decline to issue one and refer you to a doctor. You pay for the consultation, not for the prescription.