Questions and answers
We've gathered answers to the questions we hear most often. If yours isn't here, take a look at the how it works page or write to us.
Frequently asked questions
Can a nurse really issue a prescription?
Yes. Suitably qualified nurses and midwives can independently issue prescriptions for medicines containing substances on the Minister of Health's list (Article 15a of the Polish Act on the Professions of Nurse and Midwife) and continue treatment prescribed by a doctor (Article 15b).
Is the consultation with a doctor?
No. Receptosia consultations are carried out by nurses and midwives. We're open about this – it makes the consultation cheaper and the scope of help clearly defined.
Which conditions do you help with?
Among others: cystitis, vaginal infections, tonsillitis, sinusitis, threadworms, scabies and vitamin D deficiency, as well as renewing medicines previously prescribed by a doctor. You'll find the full list on the home page.
Will I definitely get a prescription?
No. The nurse assesses whether the medicine is appropriate and safe. They may decline to issue a prescription and refer you to a doctor. The fee is for the consultation, not for the prescription.
Can I get a sick note (L4)?
No. Neither nurses nor midwives issue sick notes.
Do you prescribe sleeping pills, sedatives or psychotropic medicines?
No. Psychotropic medicines, narcotic drugs and very potent substances are excluded from nurse prescribing.
Can a nurse renew my long-term medication?
Yes, if the medicine was previously prescribed by a doctor and this can be confirmed in your records, for example in your Internet Patient Account (IKP). You'll find the details on the repeat prescription page.
Can I renew my contraception?
Yes, if you already use hormonal contraception prescribed by a doctor. See contraception renewal.
Can I get a referral to a specialist or for tests?
We don't issue referrals to specialists. If further investigation is needed, the nurse will tell you who to see.
How do I use my e-prescription?
At any pharmacy in Poland – just give your e-prescription code and your PESEL number. Your e-prescription is also visible in your Internet Patient Account (IKP).
Is my data safe?
Health data is a specially protected category of data. We describe how we process it in our privacy policy.
What should I do in an emergency?
An online consultation is not an emergency service. If your health or life is at risk, call 112 or go to the nearest hospital emergency department (SOR).